Privacy Policy

1. Scope of this policy

This policy applies to personal data collected through the Genesis AI website, product, demos, commercial conversations, onboarding processes, support interactions, and related services. It covers personal data we collect directly from you, automatically through your use of our services, and from authorised third parties.

2. Information we collect

Depending on how you interact with Genesis AI, we may collect contact details such as your name, work email address, phone number, company name, job title, and billing information. We may also collect account details, workspace configuration data, authentication events, IP address, browser and device information, support tickets, and product usage data.

If you upload training materials or learner-related content into Genesis AI, that content may contain personal data provided by you or your organisation. In those cases, you remain responsible for ensuring that your organisation has an appropriate legal basis to provide that information to us for processing.

3. How we use information

We use personal data to provide and operate Genesis AI, authenticate users, generate and deliver course outputs, provide customer support, secure the service, process payments, communicate about the product, improve features, monitor performance, prevent misuse, and comply with legal obligations.

4. Legal bases

Where applicable, we process personal data because it is necessary to perform a contract, respond to your request, comply with law, protect the security of our services, or pursue our legitimate business interests, such as improving the reliability and usefulness of Genesis AI. Where required by law, we will rely on consent and allow you to withdraw it.

5. Sharing of information

We may share personal data with trusted service providers who support hosting, infrastructure, analytics, security, payment processing, communications, customer support, and similar business functions. We may also share information with professional advisers, auditors, regulators, law enforcement, or counterparties in a corporate transaction when required or appropriate.

We do not sell your personal data for money. We do not use your private customer content to train shared AI models unless we explicitly disclose that arrangement and obtain any required permissions.

6. Cookies and similar technologies

We may use cookies, pixels, local storage, and similar technologies to remember preferences, maintain sessions, understand website traffic, improve performance, and support analytics. You can manage certain cookie preferences through your browser settings, though disabling some technologies may affect site functionality.

7. Data retention

We retain personal data for as long as needed to provide the service, fulfil contractual commitments, resolve disputes, enforce our agreements, meet legal obligations, and maintain legitimate business records. Retention periods may vary depending on the nature of the data and the context in which it was collected.

8. Data security

We use reasonable technical, organisational, and administrative safeguards designed to protect personal data against unauthorised access, loss, misuse, or disclosure. No system is perfectly secure, but we work to maintain appropriate protections for the sensitivity of the data we process.

9. International processing

Genesis AI may be hosted or supported using infrastructure and vendors located in more than one country. Where personal data is transferred across borders, we will take reasonable steps to use lawful transfer mechanisms and appropriate safeguards consistent with applicable law.

10. Your rights

Subject to applicable law, you may have rights to request access to, correction of, deletion of, restriction of, or objection to our processing of your personal data, and to request a copy of certain data in a portable format. Where we rely on consent, you may withdraw it at any time. We may need to verify your identity before completing certain requests.

11. Children's privacy

Genesis AI is intended for business and organisational use and is not directed to children. We do not knowingly collect personal data directly from children through the public website for consumer use.

12. Third-party links and services

Our website and product may contain links to third-party websites, integrations, or services. This policy does not apply to those third parties, and we encourage you to review their privacy practices before sharing information with them.

13. Updates to this policy

We may revise this Privacy Policy from time to time. When we do, we will post the updated version here and update the effective date above. Material changes may also be communicated through the service or by other reasonable means where appropriate.